Este curso é o primeiro de uma série que visa a sua preparação para uma função de especialista de apoio técnico de TI de nível básico. Neste curso, ser-lhe-á apresentado o mundo das TI (Tecnologias de Informação). Vai descobrir as diferentes facetas das Tecnologias de Informação, como o hardware informático, a Internet, o software informático, a resolução de problemas e o serviço de apoio ao cliente. Vamos analisar como é que pode ser realizada uma entrevista técnica e fornecer sugestões sobre a melhor forma de se preparar para uma. Este curso aborda uma grande variedade de tópicos relacionados com as TI que são concebidos para lhe dar uma vista geral do que esperar deste programa de certificação.
Princípios básicos de apoio técnico
Ends today! Save 40% on your access to 10,000+ programs and make a real impact in your career. Save now.
Princípios básicos de apoio técnico
This course is part of Apoio Técnico de TI da Google Professional Certificate
Instructor: Google Career Certificates
1,732 already enrolled
Included with Learn more
Ask Coursera
Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Skills you'll gain
- General Networking
- Help Desk Support
- Package and Software Management
- Hardware Troubleshooting
- Information Technology
- Technical Support and Services
- Computer Architecture
- Hardware Architecture
- Computer Hardware
- Computer Networking
- Technical Support
- End User Training and Support
- Software Installation
- Desktop Support
- Computer Systems
Tools you'll learn
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
18 assignments
Taught in Portuguese (Portugal)
See how employees at top companies are mastering in-demand skills
Build your Support and Operations expertise
This course is part of the Apoio Técnico de TI da Google Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Google
There are 6 modules in this course
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructor
Offered by
Explore more from Support and Operations
University of Virginia
Real Madrid Graduate School Universidad Europea
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
